Airbnb Discover

NEW PRODUCT | iOS APP

OVERVIEW

Airbnb Discover provides users with a platform where they can discover what friends are doing around the world. Users can save all the things they want to do for future travels.

METHODS

User Interviews

Screener Surveys

Competitor/Comparator Analysis

Persona Development

Journey Mapping

Design Studio

Sketching

Wireframes

Iterative Testing

Rapid Prototyping

Usability Testing

TOOLS

Sketch

Adobe CS

InVision

TEAM

Meghan Salviejo

Zameer Rehmani

MY ROLE

UX Researcher

UX Designer

UI Designer

1. RESEARCH & SYNTHESIS

  • User Interviews

    • Used screener survey to find 5 users who have travelled one or more times in the past year

  • Affinity Mapping 

    • Found behavioral patterns and pain points of users​

  • Persona Development​

    • Created a persona ​with behaviors, goals, needs, and pain points to drive design studios

  • Journey Mapping​

    • Created a journey map to further highlight the pain points that our product can address

OF USERS GET INFORMATION FATIGUE WHEN RESEARCHING FOR TRAVEL PLANS ONLINE

OF USERS ARE CONCERNED ABOUT THE CREDIBILITY OF ONLINE

TRAVEL RESOURCES

OF USERS DEPEND ON FRIENDS FOR #1 SOURCE OF TRAVEL RECOMMENDATIONS

PROBLEM​ STATEMENT

Users are overwhelmed when choosing travel destinations/activities online because of the amount of information available. They reach out to their friends for recommendations because they trust their experiences.


How might we make travel recommendations from users' friends more easily accessible to them?
 

"Recommendations from my friends are the best because they have similar interests and know all the best places to go."

 

2. IDEATION & ITERATION

  • Design Studio 1

    • We sketched and shared our ideas quickly

    • Create, Deliberate, Document, and Repeat

  • Feature Prioritization​

    • White-boarded as a team to determine which features were more necessary based on research​

    • Created a priority matrix to further prioritize

  • Design Studio 2​

    • We sketched ideas again based on feature prioritization and

  • Wireframes and user flows​

    • We created wireframes and user flows which led to usability testing​

  • Prototyping in Sketch​

  • Usability Testing (2 Rounds)

FEATURE PRIORITIZATION

Every design decision my team made was justified by research. The diagram shown is a snapshot of how we approached the problem. From left to right we list research findings, persona behaviors, design decisions, features, and hook model considerations.

Whiteboarding as a team allowed us to work through the ideation process efficiently and collaboratively. Every design decision was justified by our findings which kept us on track into our design studios.

DESIGN STUDIO 2 / WIREFRAMING

MAP AND SOCIAL FEED

Users want to know what their friends are doing around the world so they can discover travel ideas. Airbnb Discover gives users a map and social feed to discover friends' activities in multiple ways.

BOOKMARKS AND LISTS

Users want to save activities their friends have done for future travels. Airbnb Discover provides users with the ability to bookmark activities and create lists from them.

USABILITY TESTING​

Two rounds of usability testing were conducted on mid-fidelity and high-fidelity interactive prototypes with 7 users. Testing subjects were screened to fit the target user (has traveled more than once in the past year either domestically or internationally, and is a millennial, which is the majority of Airbnb's current user base).

 

PROTOTYPE FEATURES

TASKS

1

Explore the App to find out more about what your friends have done recently.

 

2

View an activity to learn more about it, and bookmark it for future reference

3

Go check out your saved bookmarks

 

4

Now you are doing an activity, use the app to check into that activity

TEST RESULTS ON FINAL PROTOTYPE

"There's a lot of space around the information so it's easy to see what's important. And it's familiar."

 

"I love that I can see what other people are doing. And it's also nice to know what to do in the city where I live."

 

"It's good for people like me who have wanderlust."

FINAL THOUGHTS

The team presented our research, design, and testing to stakeholders. Moving forward we want to conduct additional testing on the final product and build out additional features. Working on this project allowed us to really take advantage of the UX process from start to finish and to really focus design on user needs. There were many directions for us to go in the problem space but we focused on the primary needs to deliver a viable product that fills an existing opportunity space.

 

LEARN MORE ABOUT THIS PROJECT